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This Privacy Policy explains how MW.Codes (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our public-facing website (https://mw.codes/) and its contact form. It applies only to the Site and the Contact Form. Separate privacy terms may apply to client portal access or contracted services.
If you have any questions, please contact us at hello@mw.codes.
1) Who we are
MW.Codes is a web design and development business based in Malvern, Worcestershire, UK.<br /> Contact: hello@mw.codes
2) What information we collect
When you use our Site or Contact Form, we may collect:
- Enquiry details: your name, email address, company name, phone number, and the content of your message.<br />
- Technical data (automatically logged): IP address, browser type/version, device type, operating system, and time of visit.<br />
- Cookies and analytics (if enabled): basic usage information to understand how visitors use the Site. See section 7.
We do not intentionally collect special category data (e.g., health information, political views). Please do not submit such data through the Contact Form.
3) How we use your information
We use the information collected to:
- Respond to your enquiry.<br />
- Operate, secure, and maintain the Site.<br />
- Improve performance and troubleshoot issues.<br />
- Comply with legal obligations.
We do not sell your data to third parties.
4) Legal bases for processing
Under the UK GDPR, we rely on the following legal grounds:
- Legitimate interests: responding to enquiries, ensuring the Site works securely, and preventing abuse.<br />
- Consent: where you accept optional cookies or provide information voluntarily.<br />
- Legal obligation: where retention is required by law (e.g., tax or fraud prevention).
5) How we share your information
We may share limited data with trusted providers who help us operate the Site, such as:
- Hosting and infrastructure services.<br />
- Email and form delivery providers.<br />
- Analytics or performance tools (if enabled).
All such providers are required to handle your data securely and only as instructed by us.
We do not allow third parties to use your data for their own marketing.
6) Data retention
- Enquiry records are typically kept for up to 24 months for reference and business records.<br />
- Technical logs may be retained for security and troubleshooting purposes for a shorter period (usually up to 90 days).<br />
- We may retain data longer if legally required (e.g., to resolve disputes or comply with law).
7) Cookies & tracking
The Site may use cookies or similar technologies:
- Essential cookies: required for site functionality (cannot be turned off).<br />
- Analytics cookies (if enabled): help us understand visitor usage and improve performance.<br />
Where required, we provide a cookie banner to manage preferences. You can also control cookies through your browser settings.
8) Security
We take reasonable steps to protect your data, including encryption (HTTPS), access controls, and secure hosting practices. However, no internet transmission or storage system is 100% secure. Please do not send sensitive information via the Contact Form or email.
9) Your rights (UK GDPR)
You have the following rights, subject to applicable law:
- Access: request a copy of your personal data.<br />
- Rectification: correct inaccurate or incomplete data.<br />
- Erasure: request deletion of your data where legally permitted.<br />
- Restriction: limit processing in certain circumstances.<br />
- Objection: object to processing based on legitimate interests.<br />
- Data portability: request transfer of your data to another provider (where feasible).<br />
- Withdraw consent: if processing is based on consent (e.g., cookies), you may withdraw at any time.
To exercise your rights, email us at hello@mw.codes. We may need to verify your identity before responding.
If you are unsatisfied with our response, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.
10) International transfers
Where providers are outside the UK/EEA (e.g., hosting or SaaS tools), we ensure appropriate safeguards such as adequacy regulations or standard contractual clauses.
11) Children
The Site is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has submitted personal data, please contact us and we will delete it.
12) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when changes were made. Continued use of the Site after changes means you accept the revised Policy.
13) Contact
For privacy questions or to exercise your rights:<br /> Email: hello@mw.codes